Return Instructions

(1) Send a Complaint

Send us an email with pictures of the product that was delivered to as a means of evidence, if it is an issue of a damaged or not working item.

(2) Request a refund

From our website, login to your Zinko account page, from the dashboard, click my orders and locate the order you want to return for a refund, Click on the refund button and select your request. for order POD, enter your account details where the money will be refunded, and submit your request.

(3) Available for pickup

You will be contacted by our Logistic ZSNLCARGO or our third party courier partners will come over to pick the item up for validation. please be available for pickup. Please read below for item that is not eligible for returns, and frequently ask questions about returns. for more clarity.

Items not eligible for Return

Products that have been altered from their original or opened by an authorized personnel without permission.

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Products in beauty, health and personal care category.

Products damaged due to misuse. Books and CDs

Jewellery, innerwear, bed sheets, lingerie and socks.

Frequently Asked Questions (FAQs)

Can my item be retrieved?

Yes. A retrieval can be approved complaints of wrong, damaged, product standard and incomplete items.

Can I return if item is outside the warranty period?

No, you will be required to refer the item to the service centre. Kindly

Once retrieval is initiated, what happens next?

Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our store closest to you.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.

Once return of my package is done, how long will it take to be refunded?

Depending on the complaint, a refund would be made to your Zinko wallet or Bank Account immediately return is confirmed or refund will be made after claim on defect is validated

Can I return my item after the stated returns timeline?

You will not be able to return after 14 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick it up

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

I initiated a return but have not gotten a response and its over 48 hours, what do I do?

Please Contact Us