Security
Zinko utilises a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.
Transparency
Zinko makes it easy to learn about items and sellers before you place an order.
Support
Zinko has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.
How Zinko is keeping you safe
Buyer Safety Algorithms
Zinko has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
Community Reporting
We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email support@zinko.com.ng or visit the Contact Us page.
Trust and Safety Teams
In addition to data-driven algorithms and automated tools, Zinko has a number of teams focused on protecting the integrity of Zinko’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
Buyer Protection Program
Zinko’s 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.
ZinkoPay and Escrow Services
Zinko developed ZinkoPay, a revolutionary payment method, with safety in mind. ZinkoPay eliminates the need to enter sensitive credit/debit card details or Internet banking passwords, and payments made through ZinkoPay are held in escrow until the transaction is satisfactorily completed. When you pay with ZinkoPay we can instantly refund you if your order does not arrive, is damaged, or is s ubstantially different from what was described.
Merchant Quality Assurance
In addition to data-driven algorithms and automated tools, Zinko has a number of teams focused on protecting the integrity of Zinko’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
Buyer Safety Algorithms
Zinko has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
Community Reporting
We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email support@zinko.com.ng or visit the Contact Us page.
Trust and Safety Teams
In addition to data-driven algorithms and automated tools, Zinko has a number of teams focused on protecting the integrity of Zinko’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
Buyer Protection Program
Zinko’s 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.
ZinkoPay and Escrow Services
Zinko developed ZinkoPay, a revolutionary payment method, with safety in mind. ZinkoPay eliminates the need to enter sensitive credit/debit card details or Internet banking passwords, and payments made through ZinkoPay are held in escrow until the transaction is satisfactorily completed. When you pay with ZinkoPay we can instantly refund you if your order does not arrive, is damaged, or is s ubstantially different from what was described.
Merchant Quality Assurance
In addition to data-driven algorithms and automated tools, Zinko has a number of teams focused on protecting the integrity of Zinko’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
Double-Check the Items In Your Order Before Paying
Before you choose your payment method, take a second to check that your order contains the items and quantities you want.
Double-Check Your Phone Number And Delivery Address Before Paying
Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.
Pay When You Checkout To Receive Maximum Protection
When you pay at checkout, Zinko holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don’t go as planned.
Check Your SMS & Email For Messages About Your Transaction
After you place your order, Zinko will send you an order confirmation by both SMS and email. Check for communications about your order.
If You Chose Pay On Delivery (POD), Pay Only After You’ve Received Your Order
If you chose POD, do not pay before your item is delivered. If you’re asked to pay before delivery for a POD order, contact Zinko immediately at support@zinko.com.ng.
After Your Order is Delivered, Be Sure to Rate & Review
After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.